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Terms and Conditions of Service for Cornwall PestXpert Solutions

1. DEFINITIONS

When the following words with capital letters are used in these terms and conditions, this is what they will mean:

  • Contract: means these Terms and Conditions together with the Service Agreement/Quotation.

  • Initial Price: means the cost specified in the Service Agreement/Quotation for the provision of Services.

  • Service Agreement/Quotation: means the information that We give to You on the telephone and/or in writing setting out the details of the Services We will provide and the Initial Price payable.

  • Services: means the pest control services We will provide to You as set out in the Service Agreement/Quotation, which may include but not be limited to any or all of the following:

    • Insect control (e.g., ants, wasps, fleas, bed bugs)

    • Rodent control (e.g., rats, mice, squirrels)

    • Bird control (e.g., pigeons, gulls)

    • Wildlife management (e.g., foxes, rabbits, moles)

    • Inspections and assessments

    • Treatment applications

    • Preventative measures

  • Terms: means the terms and conditions set out in this document.

  • We/Our/Us: means Cornwall PestXpert Solutions.

  • You/Your: means you, the customer.

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2. PLEASE READ THESE TERMS CAREFULLY

These Terms form an important part of the Contract and govern the way We will perform the Services for You. 

Before calling, please read our terms and conditions and pricing policy; please note you agree to these when booking us via any form of communication.

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3. YOUR LEGAL RIGHTS

If You are an individual contracting for Your own private, non-business needs, You have certain legal rights and remedies as a consumer, and nothing in these conditions affects Your legal rights. If You want to know more about Your legal rights as a consumer, then contact Your local authority’s trading standards department, the Citizens Advice Bureau, or go online at http://www.direct.gov.uk/consumer.

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4. OUR AGREEMENT WITH YOU

4.1 If You agree to the scope and cost of the Services to be provided by Us (as specified in the Service Agreement/Quotation) over the telephone, a contract will come into existence at this point between You and Us.

4.2 If You agree to the scope and cost of the Services to be provided by Us following an assessment of the required works by Our pest control technician and you sign a copy of the Service Agreement/Quotation to that effect, then a contract will come into existence at this point between You and Us.

4.3 Your right to cancel the Contract is set out in section 10.

4.4 Our right to cancel the Contract is set out in section 11.

4.5 If Our Service Agreement/Quotation includes any other terms called “additional terms and conditions,” they will form part of these Terms. If they are different to these Terms, the additional terms and conditions shall be taken into account first.

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5. THE SERVICES WE AGREE TO PERFORM FOR YOU

5.1 The specific details of the Services that We agree to perform for You will be set out in the Service Agreement/Quotation.

5.2 We will agree with You an appropriate time when We will endeavour to attend the relevant premises in order to perform the Services.

5.3 The Services are offered by Us on the basis that they will be provided as efficiently as reasonably possible, taking into account prevailing workloads, availability of personnel, weather, transport conditions, the availability of materials, and any other conditions upon which We are dependent but which fall outside Our direct control.

5.4 Our agreement to perform the Services does not mean that We guarantee that We will be able to completely eradicate the pest problem.

5.5 It is important that You understand what is included within the Services and what is excluded from the Services. You are advised to read the Service Agreement/Quotation carefully, which explains this.

5.6 If we cannot attend a job due to an emergency or other issue, then we may subcontract the work to a reputable partner or another pest control business in the area. If an issue arises with that subcontractor or the work carried out, along with charges, then you must deal directly with them. Cornwall PestXpert Solutions may act as an intermediary. You agree to this when booking any work. These companies may have call-out fees, different hourly rates, or call-out charges.

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6. PRICE AND PAYMENT FOR THE SERVICES

6.1 The Initial Price You owe Us for the Services is set out in the Service Agreement/Quotation (or in any amendment to the Contract We provide to You).

6.2 The price includes VAT, where applicable.

6.3 Unless otherwise agreed with Us (and noted on the Service Agreement/Quotation accordingly), you agree to pay Us the Initial Price, together with any additional costs (as referred to in section 7 below) immediately upon completion of the Services, and You shall ensure that payment is made available to Us without unreasonable delay. We accept cash, card (credit or debit), and bank transfers.

6.4 If you fail to pay Us as required in accordance with paragraph 6.3 above and We do not subsequently receive full payment from You within 24 hours of the date the payment is due, you will be charged a late fee. £25 per day will be charged for ALL overdue invoices.

6.5 We reserve the right (at our absolute discretion) to require advance payments, stage payments, or deposits before or during the provision of the Services. We shall specify any advanced payment or other specific payment requirements to You before commencing the Services.

6.6 We may allow account facilities to be established for certain customers. Any such arrangements must be agreed in advance and confirmed by Us in writing. Payment terms for approved account customers are strictly 30 days from the date of invoice, and any queries in relation to an invoice must be notified in writing to Our accounts office within seven (7) days of the customer receiving the invoice.

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7. ADDITIONAL COSTS THAT WE CAN CHARGE FOR

7.1 The costs set out in this section 7 are in addition to the Initial Price You pay Us for the Services.

7.2 Our pest control technician will tell You of any costs that You will need to pay in addition to the Initial Price in order for Our technician to be able to complete the Services when he or she attends Your property. Such additional charges are likely to include (but are not limited to) the cost of materials and additional labour time which could not reasonably have been anticipated prior to Our technician attending Your property and inspecting the works required to be undertaken. You agree to pay Us the additional costs immediately following our completion of the Services. If You do not want to pay the additional cost, You can cancel the contract by informing Our technician before work commences.

7.3 If You do not, after being asked by Us, provide Us with all relevant information requested in order to allow us to provide the Services, or You provide Us with incomplete or incorrect information, We may make an additional charge of a reasonable sum to cover any extra work that is required in order to provide the Services.

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8. REASONS WHY WE WILL NOT PERFORM THE SERVICES

We will not have an obligation to perform the Services if any of the following happens:

8.1 You do not pay for all or any part of the Services as We have agreed and/or You do not provide sufficient evidence of Your ability to pay for the Services as may reasonably be requested by Us.

8.2 You do not provide Us with any necessary information that We have requested from You, or the information You do provide is incomplete, incorrect, or generally regarded by Us to be insufficient.

8.3 You do not give Us access to Your property at the time that You agreed with Us.

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9. ACCESS TO YOUR PREMISES

9.1 You agree that You will allow Us access to Your property at the time and date agreed by You and Us.

9.2 You agree that We may enter Your property to carry out the work or to recover any equipment or goods of ours which We have left on Your property.

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10. YOUR CANCELLATION RIGHTS

10.1 When a job has been booked in, You, the customer, will receive a text message/email confirming your job details. You have the right to cancel the job, Should you call to cancel within 2 hours of the technician arriving at your property OR the technician arrives at your property and You cancel without calling in advance to cancel, then a £75.00 attendance charge is payable immediately. We accept cash, card (credit or debit), and bank transfers.

10.2 You can end the Contract by writing to Us and telling Us:

  • if We break the contract in some important way and We fail to fix the situation within 28 days of You asking Us to in writing;

  • if We become insolvent, or become subject to an administration order, or if We stop trading.

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11. OUR CANCELLATION RIGHTS

11.1 We can end the Contract in any of the following circumstances by writing to You and telling You:

  • You fail to pay a sum when it is due to be paid or if You otherwise break this Contract in some important way and You fail to fix the situation within 28 days of Us asking You to in writing;

  • if We are no longer able to carry out the Services due to the law or due to regulatory reasons;

  • We give You at least 28 days’ written notice of Our intention to cancel the Contract.

11.2 If We end the Contract because of Your fault and any work has been carried out but not paid for by You, then You must pay Us for that work as soon as the Contract ends.

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12. IF THERE IS A PROBLEM WITH THE SERVICES

12.1 All treatments are covered with a three (3) months warranty from the treatment date. In the unlikely event that there is any recurrence of the pest problem within this period, please tell Us as soon as reasonably possible and give Us a reasonable opportunity to inspect and re-treat the affected area.

12.2 In the event that a recurrence is reported to Us within the warranty period and upon our inspection of the matter such recurrence is found to be genuine (and not the result of Your actions or omissions), then we will use every effort to re-treat the affected area as soon as reasonably possible. You will not have to pay for Us to re-treat the affected area under this section 12.2.

12.3 This warranty is void if you do not follow any and all recommendations raised during any visit completed by us. These recommendations may include, but are not limited to, structural repairs, sanitation improvements, or the removal of conducive conditions for pests. We will provide these recommendations in writing or via email following our visit.

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13. OUR LIABILITY TO YOU

13.1 We will take all reasonable care to avoid and/or minimise damage being caused to Your property in the course of Us providing the Services. For the avoidance of doubt, We shall have no responsibility for making good any such damage which does occur or for any cleaning or other associated costs linked to such damage.

13.2 We will not be liable to You for loss or damage due to the Contract unless We cause death or injury through Our negligence.

13.3 If You are a consumer, We will not be responsible under this Contract for any loss or damage which relates to any business of yours. Nothing in these Terms will affect Your right to bring legal action.

13.4 All materials used in carrying out the Services shall remain Our property until payment is received from You in full.

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14. EVENTS OUTSIDE OUR CONTROL

If either of us fails to meet any of our obligations under this Contract because of an event or circumstance beyond our reasonable control, we will not count this as breaking the Contract.

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15. HOW WE MAY USE YOUR PERSONAL INFORMATION

15.1 We will use the personal information You provide to Us to:

  • provide the Services;

  • process Your payment for such Services; and

  • inform You about similar products or services that We provide, but You may stop receiving these at any time by contacting Us.

15.2 You agree that We may pass Your personal information to credit reference agencies and that they may keep a record of any search that they do.

15.3 We will not give Your personal data to any other third party.

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16. LEGAL CONDITIONS

16.1 The Contract is governed by English law.

16.2 You cannot transfer the legal rights to this Contract without Our written permission. We may transfer any part of this Contract, but Your rights and obligations under this Contract will remain unaffected. If We transfer any of the rights and obligations under this Contract to another company, the expression “We” or “Our” will include that other company for the purposes of this Contract.

16.3 If We need to serve a notice on You under this Contract, We will send it to the address set out on Your Service Agreement/Quotation or any form of communication. You must serve any notices on Us at the address shown below.

16.4 If any term of this Contract is held by the courts or any other legal or regulatory body to be invalid or unenforceable, the rest of the terms of the Contract shall not be affected by such invalidity or unenforceable.

16.5 If You breach any contract between Us and We fail to enforce the provisions of the contract, Our failure or silence should not be understood by You that We are giving up on Our rights and remedies. If either We or You do give up on Our rights and remedies on one occasion, that does not mean that We or You are doing so in respect of any other rights or remedies We may have.

16.6 We have the right to update these terms and conditions at any time we see fit.

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17. LATE PAYMENT FEES / OVERDUE BALANCE SETTLEMENT

17.1 Late payment fees are applied after 24 hours of non-payment. If you agree to our service via any communication in person, on the phone, via text or email or within any social site or format you agree to our terms and conditions and pricing policy. You agree that if you fail to pay Cornwall PestXpert Solutions by the date set out in any invoice or format, then we will add a late fee payment to your bill of £25 to a maximum of £500. You also agree that you will pay any retrieval costs or detrimental costs for ourselves to use bailiffs and court costs.

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18. CALL RECORDINGS

18.1 Cornwall PestXpert Solutions may call record from time to time without giving you prior notice, we advise you to fully read our terms and conditions and pricing policy before calling Cornwall PestXpert Solutions, by calling ourselves you agree to these terms and conditions and pricing policy. As part of this agreement, you waive any right to stop ourselves from call recording. Call recordings are for both our benefits. We may also use these call recordings for training and quality.

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19. ABOUT US

19.1 If You want to ask Us anything about these Terms or the Services We are performing for You or if You want to make a complaint, please contact us by a written letter within 24 hours of the issues arising. Please see our Contact Us Page.

Before calling, please read our terms and conditions and pricing policy; please note you agree to these when booking us via any form of communication.

Pricing Policy

Call Out Charges

We are a 24-hour pest control service, this means we respond to calls any time of day or night.

It is a practice within the pest control industry that a request for a technician's attendance at short notice, i.e., an emergency, such as a severe infestation, will incur an emergency call-out charge of £50.

This call-out charge is in addition to the customer being charged the fixed cost based on the service they require. A call-out charge isn't normally applied where work is pre-booked and is not urgent or an emergency, and this is why we advertise no call-out charge for pre-booked work or work carried out during 9 am till 5 pm Monday to Friday, which is classed as a standard working week.

When a Company declares that they do not apply a call-out charge ("No Call Out Charge"), it doesn't mean that a technician will attend an incident for free. It means that they will still apply their normal [Specify charging method, e.g., hourly rate/fixed cost], but will not apply an additional call-out charge for attending at short notice, i.e., in an emergency. If we feel the need to add a call-out charge, then we will add one if it's required. However, if we are quoting on a job, then this is always free of charge, we DO NOT charge a call-out fee or hourly rate for quotes.

Hourly Rates and Fixed Costs

There are several factors which dictate our hourly rate/fixed cost, such as:

  • The time of day or night or weekend

  • The geographical location (postcode)

  • The type of job we are required to undertake

  • Local Charges/Tolls, Fuel Fee

  • Weather issues, Danger issues

It is impossible to show on this website every conceivable charging possibility. However, based on the factors above, we have some examples of pricing on the relevant pest information pages.

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